Shipping policy
SHIPPING AT A GLANCE
Processing
1–3 Business Days
Orders are typically processed within 1–3 business days after payment confirmation. Processing may include payment review, order verification, product preparation, quality inspection, and protective packaging.
Business days exclude weekends and applicable public holidays. Processing time is separate from delivery time.
02 · SHIPPING METHODS & FEES
Shipping Charges Displayed At Checkout
Express Shipping is available for a flat $5.99 shipping charge where this shipping method is offered at checkout.
Free Shipping is available for eligible orders with a merchandise subtotal of $35.00 or more.
Standard Shipping is $3.99 for eligible orders with a merchandise subtotal from $0.00 to $34.99.
Available shipping methods and the final shipping charge for your specific order are displayed during checkout before payment. Eligibility may depend on destination, product availability, and available carrier services.
03 · ESTIMATED DELIVERY TIME
7–12 Business Days After Dispatch
Estimated delivery time is generally 7–12 business days after the order has been dispatched.
Delivery estimates are provided for guidance and are not guaranteed arrival dates. Destination, carrier operations, customs processing, severe weather, seasonal order volume, or circumstances outside our reasonable control may affect delivery.
YOUR ORDER JOURNEY
04 · FULFILLMENT & SHIPPING ORIGIN
Where Orders May Be Fulfilled
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, product type, shipping method, and delivery destination. The location from which an order is dispatched may differ from our registered business address.
05 · TRACKING
Follow Your Shipment
After dispatch, shipping confirmation and tracking information will be provided when available. Carrier tracking may require additional time after dispatch before the first movement or scan appears.
06 · SHIPPING ADDRESS
Please Review Your Delivery Details
Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact information during checkout.
If you notice an address error after placing an order, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but an address change may no longer be possible after fulfillment or dispatch has begun.
07 · INTERNATIONAL SHIPPING
Customs, Duties & Import Processing
International shipments may be subject to customs inspections, import procedures, taxes, duties, or other charges imposed by the destination country or region.
Customs processing may extend delivery time. Any applicable duties or taxes will be handled according to the terms displayed during checkout and the requirements of the destination jurisdiction.
08 · PROTECTIVE PACKAGING
Protecting Sculptural Water Features
Tabletop water features may include sculptural surfaces, pumps, lighting components, cables, decorative details, or other delicate elements. We use protective packaging intended to reduce movement and impact during transit.
Inspect On Arrival
Please inspect the product and packaging after delivery and contact Customer Care promptly if something appears damaged, defective, incomplete, or incorrect.
09 · DELAYED SHIPMENTS
Tracking Has Not Updated?
If tracking has not updated for an extended period or your shipment appears significantly delayed, contact service@aboderife.com with your order number. Our Customer Care team will review available tracking information and help determine appropriate next steps.
10 · LOST OR MISSING PACKAGES
We Will Help Review The Situation
If a package appears lost, is substantially overdue, or cannot be located despite tracking information, contact Customer Care. We may work with the carrier or fulfillment provider to investigate and, where appropriate, provide a replacement, refund, or other reasonable solution based on the circumstances.
11 · MARKED DELIVERED BUT NOT RECEIVED
Contact Us If Your Package Cannot Be Found
If tracking shows Delivered but you cannot locate the package, first check the delivery location, household members, nearby secure areas, and any carrier notice. If the package still cannot be found, contact Customer Care with your order number. A Delivered tracking status does not automatically prevent us from reviewing a reasonable delivery claim.
12 · DAMAGED IN TRANSIT
Contact Customer Care
Send your order number and clear photos or videos of the product and packaging so our team can review the issue and provide an appropriate solution.
INCORRECT / INCOMPLETE ITEM
Something Is Missing?
If the product received is incorrect, incomplete, or materially different from your order, contact us promptly so we can arrange an appropriate replacement, refund, return, or other resolution.
13 · RETURNS AFTER DELIVERY
180-Day Free Return Policy
Eligible return requests may be submitted within 180 calendar days after confirmed delivery.
For eligible approved returns, Aboderife will provide or authorize a return method that does not require the customer to pay the approved return shipping cost.
Please review the Aboderife Return & Refund Policy for complete eligibility requirements, return instructions, exclusions, and refund timing.
OFFICIAL BUSINESS INFORMATION
Dongguan Shengyou Network Technology Co., Ltd.
ABODERIFE SHIPPING SUPPORT
Questions About Shipping?
Contact Customer Care for shipping charges, tracking questions, delayed shipments, missing packages, damaged deliveries, address concerns, or other delivery-related support. Please include your order number when one is available.
LEGAL COMPANY
Dongguan Shengyou Network Technology Co., Ltd.
REGISTERED BUSINESS ADDRESS
Room 101, No. 11, Lane 3, Yuangang, Tangchun, Liaobu Town, Dongguan City, Guangdong Province
Dongguan Shengyou Network Technology Co., Ltd. · Aboderife · aboderife.com