Return and refund policy
01 · RETURN WINDOW
180-Day Free Return Policy
Eligible return requests may be submitted within 180 calendar days after confirmed delivery. The return request must be submitted within this period unless otherwise required by applicable law.
RETURN POLICY AT A GLANCE
02 · RETURN ELIGIBILITY
Unused
The product should remain unused and free from customer-caused damage, alteration, or excessive wear.
Original Condition
The product should be returned in substantially the same condition in which it was received.
Components & Packaging
Included accessories, pump components, and protective packaging should be retained whenever reasonably possible.
03 · HOW TO REQUEST A RETURN
Contact Customer Care Before Shipping Anything Back
Contact
Email service@aboderife.com.
Provide Details
Include your order number, product, and reason for return.
Receive Instructions
Wait for approval and follow the authorized return method.
Photos or videos may be requested where relevant, especially for damaged, defective, incorrect, incomplete, or materially different products.
04 · FREE RETURN SHIPPING
Approved Eligible Returns At No Return-Shipping Cost
For eligible returns approved under this 180-day return policy, Aboderife will provide or authorize a return method that does not require the customer to pay the approved return shipping cost.
Please use the return method provided or authorized by Customer Care. Costs from an independently arranged or unauthorized return shipment may not be reimbursed.
PREFERENCE-BASED RETURN
Changed Your Mind?
Eligible preference-based returns may be requested within 180 calendar days after confirmed delivery. Once approved, please use the free return method provided or authorized by Aboderife.
MERCHANT-SIDE ISSUE
Damaged / Defective / Incorrect
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, Aboderife will provide an appropriate replacement, refund, or return solution at no additional return cost to you.
06 · DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please Inspect Your Water Feature After Delivery
If your order arrives damaged, defective, incorrect, incomplete, or materially different from what was described, contact Customer Care as soon as reasonably possible.
Include your order number and clear photos or videos showing the product, packaging, and issue where relevant. After review, we will provide an appropriate replacement, refund, or return solution.
WATER FEATURE RETURN CARE
Drain, Dry & Repack Carefully
Before returning an approved tabletop water feature, remove all water, allow the product to dry completely, and securely repack the fountain, pump, accessories, power components, and other included parts according to the return instructions provided by Customer Care.
07 · ITEMS NOT ELIGIBLE FOR RETURN
Return Limitations
08 · RETURN INSPECTION
What Happens After The Return Arrives?
Once an approved return is received, we will review the product and included components to confirm eligibility. We will then notify you of the result and proceed with the applicable refund, replacement, exchange, or other agreed solution.
09 · REFUND PROCESSING
5–10 Business Days
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned product has been received and inspected.
If Customer Care approves a refund without requiring the product to be returned, the 5–10 business day period begins after the claim has been approved.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
ORIGINAL SHIPPING CHARGE
Preference-Based Return
“Free Return” refers to the approved cost of returning an eligible product to Aboderife. Any original Standard or Express shipping charge paid when the order was placed is not automatically refundable for a preference-based return unless otherwise required by applicable law.
MERCHANT-SIDE ISSUE
Damaged / Wrong / Defective
Where the issue involves a damaged, defective, incorrect, incomplete, or materially misdescribed product, Aboderife will provide an appropriate solution without requiring the customer to bear additional return costs.
SHIPPING & RETURN POLICY CONNECTION
Shipping Options For Eligible International / U.S. Orders
Available shipping options and final shipping charges are shown during checkout. Shipping charges shown above refer to outbound delivery and are separate from the approved free return shipping benefit described in this policy.
10 · EXCHANGES & REPLACEMENTS
Exchange Availability
Where appropriate, Customer Care may offer a replacement or exchange instead of a refund. Availability depends on product condition, inventory, and the circumstances of the request.
11 · ORDER CANCELLATIONS
Contact Us As Soon As Possible
If you need to cancel or change an order, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If an order cannot be cancelled, the applicable return process may be used after delivery.
RETURN & BUSINESS INFORMATION
Dongguan Shengyou Network Technology Co., Ltd.
Please obtain return authorization from Customer Care before mailing any return to this address.
ABODERIFE RETURN SUPPORT
Need Help With A Return Or Refund?
Contact Customer Care before returning a product. Please include your order number and relevant details so our team can review your request efficiently.
LEGAL COMPANY
Dongguan Shengyou Network Technology Co., Ltd.
REGISTERED BUSINESS ADDRESS
Room 101, No. 11, Lane 3, Yuangang, Tangchun, Liaobu Town, Dongguan City, Guangdong Province
Dongguan Shengyou Network Technology Co., Ltd. · Aboderife · aboderife.com